Technical
Support Contact Information
(213) 821-1321 webclass@usc.edu
Monday-Thursday 8:00am - 10:00pm PST
Friday 8:00am - 6:00pm PST
Saturday & Sunday 10:00am - 6:00pm PST
Note: Closed on Holidays and variations of hours during
our non-academic calendar
Technical
Tip [top]
If you suspect there is a problem with the video servers
or with the network, there's a good way to test this theory
and help isolate the problem. First, try connecting to another
site that offers streaming video. This can help determine
whether or not the problem is with your computer's configuration
or the local network. If the alternate site also is not
working, the problem is probably local and you should contact
your company's IT department (if applicable).
Firewalls [top]
Information regarding configuring firewalls for streaming
media can be found here: Firewall
Information
Minimum
Hardware/Software Requirements [ top]
Recommended
Hardware/Software Requirements [ top]
- Windows
2000, XP
- Internet
Explorer 6.0 Service Pack 1
- Windows
Media Player 9
- Pentium
III Class processor (~700 MHz or higher)
- 128
MB RAM
- 16-bit
sound card
- 24-bit
true color video card
- Cable
modem, DSL, T1/T3
- Adobe
Acrobat Reader 6.0
Webcast
Video Players and Demo Video [top]
DEN webcast can be viewed by Microsoft Media Player
6.4 or higher - (Version 9 preferred)
To download
Windows Media player, click
here
Please note: All DEN webcasts require installation
of Windows Media 9.0 Codecs.
Click
here to download the Windows Media 9.0 codecs from Microsoft.
Netscape
users should also install the windows media player plug-in.
Click
here to download this plug-in.
Once you
have downloaded the player, you can use the webcast
demo to test your player.
Download
Course Video Lectures [top]
 |
DEN allows most course video lectures to be downloaded. Downloaded lectures are available through your DEN course web page after you logon under the Course Lectures link. DEN utilizes Windows DRM (Digital Rights Management) to protect downloaded content. Downloaded lectures still require a minimal Internet connection to attain initial license information for |
the protected file.
In some cases, your downloaded lecture will allow you to play
the file several times without requiring an Internet connection.
This is especially useful for portable viewing, such as on
a laptop while traveling.
SPECIAL
NOTE: You must play the file at least once with an Internet
Connection to acquire the license. Subsequent plays will not
require Internet connectivity. To
view the license status of your downloaded file, in Windows
Media Player open the file and in the menu bar, go to File
> Properties. You will then see the license information
for that file including the number of plays available remaining
before a license update is required from the Internet.
Download
files range in sizes between 200 MB - 800 MB. Below is an
approximate download time table based on connection speeds
to figure out how long your download will take.
Please note
the times here are just approximates and does not factor in
any delays or congestion on the networks or servers.
| Connection
Speed |
File
Size |
200
MB |
400
MB |
600
MB |
800
MB |
Dial Up
(56 Kbps) |
8.5
hours |
17
hours |
25
hours |
33
hours |
ISDN/DSL
(128 Kbps) |
3.6
hours |
7.3
hours |
11
hours |
14.6
hours |
ISDN/DSL
(384 Kbps) |
1.2
hours |
2.4
hours |
3.7
hours |
4.9
hours |
ISDN/DSL
(512 Kbps) |
1
hour |
1.8
hours |
2.7
hours |
3.7
hours |
T1
(1,500 Kbps) |
19
mins |
38
mins |
1
hour |
1.3
hours |
Client
System Requirements for Windows DRM license acquisition:
| Operating
System |
Windows
Media Player supported |
| Windows
98 SE |
Windows
Media Player 7.1, 9 Series |
| Windows
2000 |
Windows
Media Player 7.1, 9 Series |
| Windows
Me |
Windows
Media Player 7.1, 9 Series |
| Windows
XP |
Windows
Media Player 7.1, 9 Series |
Test out
DEN's new video download capabilities by downloading and viewing
this presentation. Right-click on this link (35MB) and save the file to your computer.
For more
information on Microsoft's Windows Media Player and DRM, click
here.
For the
Windows Media DRM FAQ, click
here.
For
Frequently Asked Questions about downloading lectures, click
here.
Podcasting
and MP3 Formats [top]
 |
Several courses on DEN have MP3 formats available for the lectures. Students can download these MP3 files to their computers or portable audio devices. In addition to MP3 delivery, students may also subscribe to the course podcast to automatically
sync their portable players with available MP3 files.
|
If MP3s
are available for your course, you will see a MP3 folder under
the Course Lectures > Course Downloads link of your course.
Instructions for subscribing to the podcasts will also be
available in that folder as well.
Test our
DEN's new podcasting service, available in specific courses
by downloading the mp3 file or subscribing to the podcast.
Right Click on this link
(1.3 MB) and save this file to your computer. To subscribe
to the podcast, Right click on this icon 
and choose "Copy Shortcut" and paste that link into
iTunes > Subscribe to Podcast. You can use any Podcast
subsciption service as an alternative to iTunes.
|
