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Frequently
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- Is it possible to download the lecture and view without Internet connection?
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1. When will the lecture video become available online?
Lecture
videos will available live during the scheduled class
time. Videos will then be posted within 30 minutes after
the class ends.
2. How long will the video be
stored on the server? [Top]
All
courses remain accessible throughout the semester and
are removed after the final exams from the servers.
3. What platforms are supported
by USC Webcast? [Top]
4. What software do I need for
USC Webcast? [Top]
USC
Webcast requires Microsoft's Windows Media Player (6.4 or higher) for
viewing course videos. A web browser, such as Internet
Explorer or Netscape Navigator/Communicator is also needed
(Netscape Navigator 6 and Windows Media player are
NOT compatible. We recommend using Internet Explorer 5.5 or above instead of Netscape Navigator
6). To download the players and review system
requirements, click here.
5. What if I cannot view a file,
or get an error that states "unable to find or open a specific
video file"? [Top]
There are two
main reasons for getting an error message. First, make sure
you are using the latest version of Media Player available (6.4 or higher).
Second,
if your company has a firewall, it is possible that it will
not accept the video's protocol (UDP). Please check with
your network administrator regarding the firewall's configurations
and to see if there is a proxy server set up for you. If
you are facing any problem watching the streaming video
you might want to check the proxy settings of the Windows
Media Player.
To enter your Proxy Hostname and Port Number (after checking
with your network administrator), do the following:
In
the Windows Media Player 6.4 "View" menu, go to
Options -> Advanced -> Change. Check the "HTTP"
check box and the "Use Proxy" radio box. Goto "Configure
Proxy Settings" and enter the name and the port number
of the proxy server.
In
Windows Media Player 7.1, "Tools" menu, go to Options
-> Network -> Configure. Select "Use the following
proxy server" and enter the address and the port number
of the proxy server.
6. What versions of Netscape and
Internet Explorer do I need to view USC Webcast's videos?[Top]
Any
versions of Netscape 4.x and Internet Explorer 5.x and above
will work (Netscape Navigator 6 and Windows Media player
are NOT compatible. We recommend using Internet Explorer 5.5 or above instead of Netscape Navigator
6). DEN uses embedded video files by default. Click here to download and install
plug-ins to view embedded files.
7. How do I control the video?[Top]
You
can start and navigate the video by utilizing the video
controls (which work just like VCRs), using the pull-down
menu, or jumping to sections in the video by moving the
scroll bar located below the video window.
8. Can I enlarge the video window?
[Top]
You
can increase the size of the screen by clicking on the
bottom right corner and dragging your mouse. You can also
go to "View" and select from the pre-defined settings.
9. What do the digitized lecture
videos look like? [Top]
Lectures
run from 50 minutes to 180 minutes in length. The frame
rates of the videos are 10 fps for the low bandwidth videos
and 30 fps for the high bandwidth videos. To navigate
through the videos, a pull-down menu appears below the
video screen allowing the student to jump to the time
at which the lecture starts or resumes. The viewer can
click and download the notes associated with the lecture.
10. Is it possible to download the lecture and view without Internet connection? [Top]
Yes! This feature is now available to DEN students. Click here for more information.
11. Does the Windows Media Player
require a license key during installation? [Top]
No.
Windows Media Player is available for free from the Microsoft's web site and hence, the license key is not
required for installation.
12. How do I force Windows Media
Player to connect at a specific rate? [Top]
View
these screenshots to learn how to customize Windows
Media Player to connect at the desired rate.
13. Who can I contact if I need
technical help? [Top]
For technical
help, please call (213) 821-1321 or email: webclass@usc.edu.
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